Herbal Medicose

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Herbal Medicose Cancellation Policy

At Herbal Medicose, we value your trust and strive to provide the best service and products to support your well-being. However, we understand that circumstances may arise where you need to cancel an order. Our cancellation policy is designed to be transparent, fair, and customer-friendly.

Order Cancellation Before Dispatch

Customers may request to cancel their order within 12 hours of placing it, provided the order has not been processed or dispatched. To initiate a cancellation, please contact our customer support team immediately via email or phone with your order number and reason for cancellation. If your request is received in time and the order is still pending dispatch, we will cancel it and process a full refund within 7–10 business days.

Order Cancellation After Dispatch

Once the order has been shipped from our warehouse, we regret to inform you that it cannot be cancelled. However, you may still be eligible to initiate a return after receiving the product, as per our return and refund policy. In such cases, please do not refuse the delivery, as this may lead to delays in processing any future return or refund requests.

Prepaid Orders

For prepaid orders, if the cancellation request is received before dispatch, a full refund will be issued to the original mode of payment. In case of cancellations after dispatch, no refund will be processed unless the product qualifies for a return based on our return policy.

Bulk or Special Orders

Orders placed in bulk or those customized for specific customer needs are not eligible for cancellation once confirmed. This includes orders made under special promotions, limited-time offers, or exclusive discounts.

How to Cancel an Order

To cancel an order, please contact our customer support at:

Provide the following details when making a cancellation request:

  • Order Number

  • Full Name

  • Contact Details

  • Reason for Cancellation

Important Notes

  • Refunds for cancelled orders (if applicable) will be processed within 7–10 working days.

  • Herbal Medicose reserves the right to cancel any order due to unforeseen circumstances such as product unavailability, payment issues, or incorrect delivery details. In such cases, the customer will be informed promptly, and a full refund will be initiated.

Final Decision

Herbal Medicose reserves the right to revise, update, or change this cancellation policy at any time without prior notice. The decision of the company regarding any cancellation request shall be final and binding.